How can I get a quote?

Please fill our Online Get A Quote form or Chat online from link provided at our website. Alternatively you can Send us an email with all the relevant information relating to your quote enquiry one of our staff will contact you ASAP.

How long before my container is unpacked?

Depending on how much notice we receive prior to container arriving, we generally unpack same day if not the next day.

How long do we take to dehire container once empty?

We dehire containers mostly same day depending on time we receive dehire request OR with in 24 hours.

Do we need an account set up to have any work done at Desired?

No, we can process any job on a COD basis.

How Can I Choose a Right Transportation Partner for Me?

Choosing the right transportation partner may be a challenging task. You need to take into account many factors such as cargo value, needed delivery speed, dimensions, routes, weight, etc.

In many situations, identical cargo is carried through several ways to its destination, on the basis of several reasons. Our team is seeking to understand why you need to transport and we offer you the recommended solutions accordingly.

What are the usual limitations for a transport company? What information do I need to provide to get a quote?

As such there are no limitations, each cargo comes with its own solutions, however, to get a sustainable, fast-paced, convenient quote, your cargo should be packed on the regular basis. Individual parcels should not weigh less than 70 kgs, it should also have a regular palette, postal code of origin and destination, the needed time in transit, cargo content and value, etc.

We will cater to your request and strive to offer a solution at any stage of the shipment. In order to plan delivery, hours and days of operation of shipper and consignee are crucial.

Why do I need to make Customs Clearance for my cargo? Do I have to pay extra?

Custom clearance formalities are needed by the law, for cargo crossing international borders. Our quotes consist of the service of brokerage but the VAT and you are responsible for paying to custom authority for VAT and duty owned by your company to import cargo.

VAT and duty for a specific product are applied to the value of the goods and the value of the transport. Our expert team can assist you to identify the accurate HTC for your cargo and estimating the amounts ahead of time to pay to the Authorities. You can go for DDP clearance with surplus charge and commission.

How can I track my shipment?

There is the possibility to track your shipment manually. Our agents keep you notified of the progress of the cargo, and the current status via SMS, phone, or email. We will tell you about each step and keep you fully informed in due course.

What are your opening hours?

Transport working hours is 24X7

Office Hours

Mon-Fri 07.00am – 17.30pm

Sat 08.00-15.30pm

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Frequently Used Terminology

FCL – Full Container Load
LCL – Less than Container Load
CBM  – Cubic Metre(s)
AQIS   – Australian Quarantine Inspection Service
DO – Delivery Order
EDO  – Electronic Delivery Order
COD  – Cash On Delivery
Clear Cargo    Cargo that is clear from Australian Customs & Quarantine
Underbond Cargo    Cargo that is still “Held” by Australian Customs
AQIS Held Cargo    Cargo that is still “Held” by Australian Quarantine
Time Slot    For every container coming or going to the wharf, a time slot is required
Demurrage    Waiting time at the wharf & or empty container park. When an empty container has not been returned to the shipping company in the required time