In modern business scenarios, refrigerated trucking companies are highly sought after. Soaring demand for the delivery of time-sensitive freight has led to the enhancement of the number of refrigerated companies. However, it’s crucial to note that some customers end up collaborating with a company that provides subpar services. To evade this situation, it’s crucial to be familiar with the practices that prove a company is unreliable. 

The blog will delve into five warning signs that exhibit that you have hired an unreliable refrigerated trucking company:

1. Negative Online Reviews

It’s necessary to examine refrigerated trucking companies before agreeing to do business with them. This is because customers from all over the world post detailed accounts of their experiences with specific brands online, including trucking companies. If you come across a company that consistently receives negative reviews from former or current customers, it’s best to avoid working with them. Take the time to read a company’s online reviews to ensure that you are making the right choice for your business.

2. Poor Rating From The Better Business Bureau (BBB)

If you’re looking for a trucking company, be sure to check the ratings by the Better Business Bureau (BBB). The BBB provides consumers with detailed information on the quality of services offered by specific businesses. Companies with an A rating or higher usually offer good services. On the other hand, a company with a C rating or lower indicates poor service and a lack of professionalism. So, it’s always advisable to choose a trucking company with a higher rating to ensure you get excellent and efficient services.

3. Consistently Late Deliveries

If your trucking company fails to deliver your goods on time, it can be a clear indication that you have chosen the wrong service provider. It is advisable to look for a company that has a reputation for being punctual and accurate in their delivery services, instead of continuing to work with an organization that frequently delays or fails to deliver your goods on time.

4. No Shipment 

Shipment tracking is a reliable way for company owners to monitor their products during transit. Here at Desired Transport, this is typical practice for all of our freight. In addition to notifying you of the status of your goods as they move from place to place, shipment tracking lets you know when your products arrive. If your current trucking company does not offer this service, you’re working with the wrong people.

5. Dissatisfied Customer Service.

One indication that you may be dealing with the wrong refrigerated trucking company is if they provide terrible customer service. Some signs of poor customer service include lack of knowledge, courtesy and communication. You should always be able to reach your transportation company and speak to a real person. Avoid organizations that don’t offer exceptional customer service.

To Sum Up

We hope you can use this information to determine whether you’ve hired the wrong company. If you’re looking for a new team of professionals to handle your refrigerated shipping needs, be sure to set your sights on Desired Transport. Our reefer trucks are designed to transport a variety of goods including meat, seafood, pharmaceuticals, and delicate flowers.